My name is Amy Fetzner, I am a fields support technician at NCR Voyix and a versatile computer specialist everywhere I go. At the University of Nebraska - Lincoln, I majored in computer science and mathematics; while the programs emphasis was on software design and especially web development, I felt myself drawn closer to hardware and systems design. My first passion was my introductory C-programming course that I was a teaching assistant for. Later, I was a math-resource-center counselor, private data-structures and algorithms tutor, and my most favorite: a teaching assistant for Dr. Bohn's computer systems engineering class.
My last year of university, I was the development manager of our team of six developers; we created an ArcGIS add-in for the United States Department of Agriculture, National Resource Conservation Service, Nebraska Wetlands Division. My focus was architecting the application and using industry best practices for flexibility and maintainability. With anticipated changes in the project's future, my goal was to make an application that would be easily adapted should the tool be migrated or the database changed.
My last year of university, I was also an undergraduate researcher working under Dr. Variyam studying the computation complexity hierarchy of fundamental number-theory problems such as computing prime-factors, Euler's totient, and the Merten's Function and their relationship to computing the rank and cardinality of a Farey sequence. After university, I was accepted to a PhD program and research assistantship with Dr. Variyam to continue our work, however, I decided that the time was not right to get a PhD, that I wanted my focus to be more applied and systems related, and that I wanted to have experience working in industry before returning to academia.
After graduating in 2023, I moved to Indiana. I've continued my professional development by creating an open-source C++ scientific computing library that implements a static type system for representing tensors and performs semantic checks on their operations. The project is on hold right now while I better define the goals and interface of the library. I've also been working on my CompTIA Network+ certification, all manor of linux-tinkering, and self hosting a ruby-on-rails website in my living room (you're looking at it right now!)
In Indiana, I was a warehouse associate, volunteer-group leader, and manager-on-duty at Teachers' Treasures, an Indianapolis non-profit supporting low-income learners by providing free school supplies to teachers of Marion county. I was a pleasure working with the volunteers and an honor to be able to serve such a great cause; in 2023, we were able to distribute over $13 million of school supplies thanks to our tireless volunteers, generous donors and my commited co-workers.
Seeking a career better in line with my goals in IT, I joined NCR Voyix in August 2024 as a field support technician. Here I work tirelessly to support our retail customers and the technology they rely upon. From removing coins jammed in bill acceptors, bills jammed in coin acceptors, tracing and splicing network cables, and replacing motherboards, my job requires a breadth of mechanical, electrical, and technological understanding. While I’m still building my experience, I’ve been able to leverage my problem-solving skills to deliver quick, effective solutions, ensuring minimal disruption for customers. I take pride in my customer-first approach, always aiming to leave clients satisfied with both the service provided and the resolution of their issues.
